How Much Is Your Call Center Really Costing You?

Enter your numbers below for an instant cost breakdown and see how much AI automation could save your business.

Your Call Center Details

Industry

Number of Agents

Average Hourly Wage ($)

Avg Handle Time (minutes)

Annual Turnover Rate (%)

AI Automation Parameters

Call Volume Handled by AI

60%

What percentage of calls can AI handle?

AI Cost per Hour

$5.00

$1/hr high volume — $10/hr standard

Schedule

Hours per Day

Days per Week

Your Current Annual Costs

Agent Salaries
Benefits (Healthcare, PTO)
Turnover & Training
Technology (Dialer, CRM)
Quality Assurance
Management Overhead
Idle Time Waste
TOTAL

With AI Automation

Salary Reduction
Benefits Reduction
Reduced Turnover & Training
QA Automation
Eliminated Idle Time
Less: AI Operating Cost
NET SAVINGS

How We Calculate This

Every number is derived from the inputs you provided and industry benchmarks. Adjust any input above and recalculate to see how it changes.

Current Cost Breakdown

Salaries = agents × $/hr × hrs/yr

Benefits = Salaries × overhead

Turnover = × rate × ($ hire + $ training)

Technology = × $/mo × 12

QA = × $/mo × 12

Management = supervisors × $/yr

Idle Waste = Salaries × idle time

AI Savings Breakdown

AI handles of call volume

= agent positions replaced

Calls/agent/day = productive min ÷ min/call =

AI hours/yr = × calls × min × days ÷ 60

AI cost = hrs × $/hr =

Gross savings = (salary + benefits + turnover + QA + idle reductions)

Net = − =

Industry benchmarks sourced from BLS, ICMI, and SQM Group research. Benefits multiplier, turnover rates, tech costs, and idle time percentages are industry averages — your actual numbers may vary. Adjust the inputs above to match your operation.

Projected Annual Savings

ROI in — based on $15,000 implementation

Current Cost With AI

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